Privacy Policy

Ecoo BV, with registered office at Europarklaan 2070, 3530 Houthalen-Helchteren, company number BE 0630.639.164 (hereinafter "we", "us" or "our") processes personal data in accordance with this privacy statement.

For further information, questions or comments on our privacy policy, please contact the operator of the website (hereinafter "Website") at

What personal data do we collect from you when you visit the Website?

Technical information (IP address, browser type, geographical location and operating system) and information related to your browsing behaviour (e.g. which links you click on on the Website, how long or how many times you visit a page).

Identity data (name, (delivery) address, e-mail address, telephone number, billing data).

How do we get your personal data?

When you visit our Website, we collect technical information and information about your browsing behaviour via cookies (see below).

When you place an order on our Website, we collect through the order form your identity details and information regarding the products ordered.

When you subscribe to our newsletter and/or (personalised) advertising mailings, we obtain your e-mail address via the form.

When you use our contact form, we collect your contact details via the form. This is necessary to be able to communicate with you in the right way.


Why do we process your personal data? (purposes)

We use your technical information to (i) maintain and improve the Website, (ii) compile anonymous statistics and (iii) improve your user experience when visiting the Website.

We use your identity information to (i) execute the placed order, i.e. deliver and invoice you and/or (ii) send you a newsletter and/or (personalised) advertising.

We are allowed to process your technical information because on the one hand you give us permission to do so via the 'cookie' banner (see below) and on the other hand because it is part of our legitimate interest to continuously improve our Website and services.

We may process your personal data and your ordered products for the purpose of executing our agreement, i.e. your order. Without your name, address etc. we cannot deliver your order to you. It is therefore necessary that we ask you for these data. As a company, we often have to process and keep track of your personal data because we are legally obliged to do so.

For sending our newsletter or (personalised) advertising, we will ask you for your permission in advance. You always have the possibility of withdrawing this permission, after which we will no longer send you such advertisements.

Do we share your personal data with third parties?

If necessary for the fulfilment of the intended purposes, your personal data will be shared with third parties: for example the creator/host of our Website or the bank/ payment service provider that facilitates the payment of your order and will intervene as soon as you wish to make the payment with your card.

We guarantee that all third parties will take the necessary technical and organisational measures to protect the personal data.

How long do we keep your personal data?

Your personal data will only be processed for as long as necessary to achieve the purposes. They will therefore be kept for the period necessary to achieve the purposes or to comply with legal requirements (e.g. in the field of accounting).

What are your rights? (Right of access, correction, deletion, restriction, objection and portability of personal data)

You have the right to access your personal data at any time and may correct them or have them corrected if they are incorrect or incomplete, have them deleted, restrict their processing and/or object to their processing, including profiling.

If the processing of your personal data is based on your prior consent, you naturally have the right to withdraw it.

In addition, you have the right to obtain a copy (in a structured, accessible and machine-readable form) of your personal data and to have the personal data forwarded.

To exercise these rights, you can:

modify the settings of your customer account yourself; and/or
send an e-mail to the following e-mail address: (additional identification may be required for this purpose).

Where can you make a complaint?

You have the right to lodge a complaint with the Commission for the Protection of Privacy (Drukpersstraat 35, 1000 Brussel -